How to set the IP address within the Plug PC without administration access

Sometimes the Plug PC for myPortal entry Web Services cannot be administrated as the IP address or the DNS name of the plug is not known or was modified.

This can happen if the


 * IP address was confígured by a DHCP server
 * IP address was configured to a fixed address by the Plug PC itself
 * IP address was configured manually and was not documented

In the first case check the DHCP server IP Adr leases for the MAC address of the Plug PC. The Mac Adr. is printed on the type label.

For the second case use the proceeding described here within the section IP Adress Selfconfiguration For the third case use the proceeding decsribed within the section IP Addr. configuration via USB memory stick

IP Address Selfconfiguration
Check if the Plug PC has "selfconfigured" its IP address to 192.168.2.11 with the subnet mask 255.255.255.0 This happens 5 minutes after the startup of the Plug PC if DHCP is configured within the Plug PC but no DHCP server is found within the network.

Use the console input (cmd) of your MS Windows PC, which has to be connected to the same network as the Plug PC and execute the command "ping 192.168.2.11". Make shure that the subnet mask is set to 255.255.255.0 within your PC before executing the command.

If the Plug PC responds to the "ping" command, use the administration tool of the Plug PC to make the correct settings. The administration tool can be accessed from your internet browser by using the URL " http://192.168.2.11:8801/admin/ " (default) or " https://192.168.2.11:8802/admin/ "

IP Address configuration via USB memory stick
In order to get access to the Plug PC if the Ip Address is not known, adddress can be set by using a configuration file on an USB Memory stick. Within the following the handling is described.

Three options are available:


 * Set Plug PC to DHCP
 * Set Plug PC to a specific IP address
 * Factory Reset of the Plug PC. (All customer data will be lost)

Set Plug PC to DHCP
The DHCP settings are valid until the next reboot.
 * 1) Format a USB stick with FAT 32 by using a MS Windows PC.
 * 2) Use the PC to create an empty file with the file name myportal_net_dhcp within the root of the file system.
 * 3) Unplug  Plug PC from power supply.
 * 4) Connect USB memory stick with the Plug PC.
 * 5) Plug the Plug PC into mains supply.
 * 6) Plug PC will now reboot with aktive DHCP.

Set Plug PC to a specific IP adress

 * 1) Format a USB stick with FAT 32 by using a MS Windows PC.
 * 2) Use the PC to create one file with the file name myportal_net_static within the root of the USB stick file system using the PC.
 * 3) Use a simple text editor to create 3 single lines of text within the file. First line (mandantory): IP-adress (only 0-9, space and "." characters are alowed. Three dots "." are a must ) e.g. 192.168.1.244. Second line (optional but recommended): Subnet mask (only 0-9, space and "." characters are alowed. Three dots "." are a must) e.g. 255.255.255.0. Third line (optional): Default Gateway Subnet mask (only 0-9, space and "." characters are alowed. Three dots "." are a must) e.g. 192.168.2.1.
 * 4) Unplug  Plug PC from power supply.
 * 5) Connect USB memory stick with the Plug PC.
 * 6) Plug the Plug PC into mains supply.
 * 7) Plug PC will now reboot with the the IP address and submask like configured within the file.

Factory Reset
Factory reset deletes all customer data and individual settings within the Plug PC. After reset the IP address configuration is set to DHCP.


 * 1) Format a USB stick with FAT 32 by using a MS Windows PC.
 * 2) Use the PC to create one empty file with the file name myportal_factory_reset within the root of the file system.
 * 3) Unplug  Plug PC from power supply.
 * 4) Connect USB memory stick with the Plug PC.
 * 5) Plug the Plug PC into mains supply.
 * 6) Plug PC will now reboot with aktive DHCP.