OpenStage HFA FAQ

In this OpenStage HFA you will find answers to frequently asked questions on the OpenStage HFA phone family, divided into various topics.

What documents are available for the OpenStage phones and where do I find them?

 * All OpenStage phones are shipped with a printed document in multiple languages providing brief instructions regarding installation and operation. All the others are here on this Wiki.

How do I get an overview of the features of the OpenStage phones?

 * OpenStage HFA Documentation
 * OpenStage Overview
 * OpenStage HFA Documentation on siemens-enterprise.com

What are the default passwords?

 * User Menu: no password
 * Admin Menu: 123456
 * Factory Reset: 124816

How can I invoke a soft-Restart?

 * Press buttons [[Image:osk-1.gif]] [[Image:osk-4.gif]] [[Image:osk-7.gif]] simultaneously and enter the admin password.

How can I monitor the phones IP traffic?

 * Best way, just configure the PC-port of your OpenStage phone as a mirror of the first one and trace phones IP traffic with a network tracer running on the PC connected to the phones PC-port.

What is a phone-trace?

 * It is a capture of messages and activity states of the phone.

How can I get a phone-trace?

 * [[Image:Trace_menu.JPG|thumb|Traces section in WBM]]
 * The tracing is enabled via the Web interface, actions are then performed on the phone, during which the trace information is captured. When the desired actions have been performed, the captured trace information can be downloaded and viewed.
 * For enabling tracing just enter the WBM, chosse Administrator Pages and select Diagnostics. There you can enter the Fault trace configuration or use an EasyTrace Profil.


 * When you are not sure which profil to choose, enter the Fault trace configuration, there you can set traces in detail.


 * The file size should be set to 6290000 bytes. When the file size is reached, the phone save the trace file as old trace file and begins a new one. If the new one reaches the maximum file size, the old trace file will be replaced.
 * You should only activate a few traces and use the function "Automatic clear before start" (old files will be deleted)

Which trace-actions are available?

 * [[Image:Trace options HFA.JPG|thumb|Default settings]]


 * Administration
 * This deals with the changing and setting of parameters within the phone database, from both the User and Admin menus


 * Application framework
 * All applications within the phone e.g. Call view, Call log or Phonebook are run within the application framework. It is responsible for the switching: between different applications and bringing them into and out of focus as appropriate.


 * Application Menu
 * This is where applications to be run on the phone can be started and stopped.


 * Bluetooth Service
 * This handles the Bluetooth interactions between external Bluetooth devices and the phone.


 * Call log
 * This deals with the Call log application which displays the call history of the phone.


 * Call view
 * This handles the representation of telephony calls on the phone screen.


 * Certificate management
 * This handles the certificates for WBM and SPE and 802.1x.


 * Communications
 * This is involved in the passing of call related information and signaling to and from the CSTA service.


 * Component registrar
 * This handles data relating to the type of phone e.g HFA/SIP Workpoint Hi/Workpoint Lo.


 * CSTA service
 * Any CSTA messages, are handled by this service. CSTA messages are used within the phone by all services as a common call progression and control :protocol.


 * Data Access service
 * This service allows other services to access the data held within the phone database.


 * Desktop
 * The desktop service is responsible for the shared parts of the phone display. Primarily these are the status bar at the top of the screen and the FPK :labels.


 * Digit Analysis service
 * This analyses and modifies digit streams which are sent and received by the phone e.g. canonical conversion.


 * Directory service
 * This performs a look up service for data in the phonebook, trying to match incoming and outgoing numbers with entries in the phonebook.


 * DLS Client management
 * Irrelevant for OpenStage TDM.


 * 'Health service
 * This monitors other parts of the phone for diagnostic purposes and provides a logging interface for the other services in the phone.


 * Help
 * The help function is handled by this service.


 * HFA Service Agent
 * This trace will enable the Stimulus FPK Programming and HFA Stimulus, Messages Menu Phonelet and HFA Phonelt Utils


 * H.323 message
 * This traces the H.323 messages which are exchanged by the phone. e.g TC or TS massage


 * H.323 security
 * This traces the H.323 messages related to H.235 security in the HiPath 4000 system.


 * Instrumentation service
 * This is used by the Husim phone tester to exchange data with the phone for remote control, testing and monitoring purposes.


 * Java
 * Any Java applications run on the phone will be run in the Java sandbox controlled by the Java service.


 * Journal service
 * The Journal service is responsible for saving and retrieving call history information which is used by the Call log application.


 * Media control service
 * This service provides the control of media streams (voice, tones, ringing etc.) within the phone.


 * Media Processing service
 * This is a layer of software between the media control service and the tone generation and voice engine services. It is also involved in switching of :audio devices such as the handset and loudspeaker.


 * Mobility service
 * This handles the mobility feature whereby users can log onto different phones and have them configured to their own profile.


 * OBEX service
 * This is involved with Bluetooth accesses to the phone


 * Openstage Client Management
 * This provides a means by which other services within the phone can interact with the database.


 * Phonebook
 * This is responsible for the phonebook application within the phone.


 * Performance Marks


 * Password management service
 * This is used to verify passwords used in the phone.


 * Physical interface service
 * This handles any interactions with the phone via the keypad, mode keys, fixed feature buttons, clickwheel and slider.


 * Service framework
 * This is the environment within which other phone services operate. It is involved in the starting and stopping of services.


 * Service registry
 * This keeps a record of all services which are currently running inside the phone


 * Sidecar service
 * This handles interactions between the phone and any attached sidecars.


 * Tone generation
 * This service handles the generation of the tones and ringers on the phone.


 * Transport service
 * The transport service provides the IP (LAN) interface between the phone and the outside world.


 * vCard parser service
 * This trace is for sending/receiving vCards via the Bluetooth interface.


 * Voice engine
 * This provides a switching mechanism for voice streams within the phone. It is also involved in QDC, Music on Hold and voice instrumentation.


 * Voice mail
 * Irrelevant for OpenStage TDM.


 * Web Server service
 * This provides the web access to the phone.


 * USB Backup service
 * This is for the backup/restore feature via USB devices.


 * Voice recognition
 * The Voice recognition service is for the voice dialing feature


 * 802.1x service
 * This service is related to all 802.1x massage on the Phone


 * Clock Service
 * This service trace all SNTP massage

When do I see the error codes?

 * Whenever a phone is unable to register it brings up a message (No telephony possible) together with an error code. The error code helps you to identify where the problem is.

List of error codes
For complete List see Administration Manual

! width=150px | Error code ! width=190px | Error Condition ! width=80px | Error Cause
 * style="text-align:left" | D02
 * style="text-align:left" | Unable to contact DHCP
 * style="text-align:left" |
 * style="text-align:left" | H2[
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: Forced client logoff due to an incorrect PreSharedSecret
 * style="text-align:left" | H02
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | General Error
 * style="text-align:left" | H12
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | No IP address
 * style="text-align:left" | H22
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | No default route
 * style="text-align:left" | H32
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | No mask
 * style="text-align:left" | H42
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | No gateway IP address
 * style="text-align:left" | H52
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | No subscriber number
 * style="text-align:left" | H62
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Tc-logon timeout
 * style="text-align:left" | Ha2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to missing LIN
 * style="text-align:left" | HA2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Maintenance busy
 * style="text-align:left" | Hb2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to invalid LIN
 * style="text-align:left" | HB2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: No port available
 * style="text-align:left" | Hc2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to mobile terminal blocked
 * style="text-align:left" | Hd2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to incompatible security profile
 * style="text-align:left" | HD2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: No port ext available
 * style="text-align:left" | He2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to TCP usage while TLS is required
 * style="text-align:left" | HE2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Client not registered
 * style="text-align:left" | Hf2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Reject due to PBX version not sufficient
 * style="text-align:left" | HF2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to Logoff
 * style="text-align:left" | HG2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to Logoff progress
 * style="text-align:left" | HH2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to Shutdown
 * style="text-align:left" | HI2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to duplicate Logon
 * style="text-align:left" | HJ2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to already logged on
 * style="text-align:left" | HK2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to PIN not present
 * style="text-align:left" | HL2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to password not present
 * style="text-align:left" | HM2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to password not correct
 * style="text-align:left" | HN2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logon: Rejected due to invalid license
 * style="text-align:left" | HQ2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: Normal Logoff
 * style="text-align:left" | HR2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: Client not logged on
 * style="text-align:left" | HS2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: Client logged off
 * style="text-align:left" | HT2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: Forced client logoff
 * style="text-align:left" | HU2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: Timeout expired
 * style="text-align:left" | HV2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: OMCaction
 * style="text-align:left" | HW2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: Hfa mobile user logged on
 * style="text-align:left" | HX2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: Switch back to central system
 * style="text-align:left" | HY2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: No bearer channel
 * style="text-align:left" | HZ2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: New logon requested from the server
 * style="text-align:left" | LI1
 * style="text-align:left" | Unable to use LAN connection
 * style="text-align:left" | Network Configuration Error
 * style="text-align:left" | LP1
 * style="text-align:left" | Unable to use LAN connection
 * style="text-align:left" | Physical connection error
 * style="text-align:left" | LX1
 * style="text-align:left" | Unable to use LAN connection
 * style="text-align:left" | 802.1x errors
 * style="text-align:left" | TT2
 * style="text-align:left" | Unable to establish a TLS connection
 * style="text-align:left" | No SNTP server
 * }
 * style="text-align:left" | Logoff: Forced client logoff
 * style="text-align:left" | HU2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: Timeout expired
 * style="text-align:left" | HV2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: OMCaction
 * style="text-align:left" | HW2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: Hfa mobile user logged on
 * style="text-align:left" | HX2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: Switch back to central system
 * style="text-align:left" | HY2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: No bearer channel
 * style="text-align:left" | HZ2
 * style="text-align:left" | Unable to register HFA main line
 * style="text-align:left" | Logoff: New logon requested from the server
 * style="text-align:left" | LI1
 * style="text-align:left" | Unable to use LAN connection
 * style="text-align:left" | Network Configuration Error
 * style="text-align:left" | LP1
 * style="text-align:left" | Unable to use LAN connection
 * style="text-align:left" | Physical connection error
 * style="text-align:left" | LX1
 * style="text-align:left" | Unable to use LAN connection
 * style="text-align:left" | 802.1x errors
 * style="text-align:left" | TT2
 * style="text-align:left" | Unable to establish a TLS connection
 * style="text-align:left" | No SNTP server
 * }
 * style="text-align:left" | Physical connection error
 * style="text-align:left" | LX1
 * style="text-align:left" | Unable to use LAN connection
 * style="text-align:left" | 802.1x errors
 * style="text-align:left" | TT2
 * style="text-align:left" | Unable to establish a TLS connection
 * style="text-align:left" | No SNTP server
 * }
 * style="text-align:left" | No SNTP server
 * }

Please note the last part of the Error code indicates the priority, and this one will be updated to the highest priority of the present errors. For example: If the LAN cable is plugged off the phone will show LP1 at first, after the connection between phone and system times out the phone would normaly also display H02 as a registration error, however due to the LP1 indicating a Priority 1 error the priority of the H0 error will be updated from 2 to 1 so it will show up like H01.

What codecs are supported with OpenStage?

 * - G.711 (A-Law and u-Law)
 * - G.729AB (OpenStage can decode G.729 and G.729A but encodes only with G.729A)
 * - G.722 wideband codec

What is the purpose of a LDAP template?

 * A LDAP template has to be downloaded to the phone via local phone menu or WBM, because it contains necessary information about the search attributes and the location of all user data inside the directory.

Where do I get the template from?

 * It is a plain txt file and must fit your directory environment. The configuration for a Microsoft Active Directory would look like this:


 * OpenStage LDAP TEMPLATE (v.1)
 * SEARCHBASE="CN=Users,DC=microsoft,DC=com"
 * ATTRIB01="sn"
 * ATTRIB02="givenName"
 * ATTRIB03="telephoneNumber"
 * ATTRIB04="otherTelephone"
 * ATTRIB05="mobile"
 * ATTRIB06="homePhone"
 * ATTRIB07="company"
 * ATTRIB08="department"
 * ATTRIB09="l"
 * ATTRIB10="title"
 * ATTRIB11="mail"
 * EOF


 * If your are not using a Microsoft AD, you have to adjust the template:


 * OpenStage LDAP TEMPLATE (v.1)
 * SEARCHBASE="CN=Users,DC=yourdomain,DC=toplevel"
 * ATTRIB01="Last Name"
 * ATTRIB02="First Name"
 * ATTRIB03="Business phone numer 1"
 * ATTRIB04="Business phone numer 2"
 * ATTRIB05="Mobile phone number"
 * ATTRIB06="Home phone number"
 * ATTRIB07="Company"
 * ATTRIB08="Address 1"
 * ATTRIB09="Address 2"
 * ATTRIB10="Job function"
 * ATTRIB11="E-Mail address"
 * EOF

Configuration at the phone.

 * Besides the template, add the following information in the admin menu of the OpenStage SIP phone: Admin --> Local functions --> Directory Settings


 * LDAP server address
 * LDAP server port
 * LDAP authentication (if Simple, add authentication information below)

Restrictions

 * Up to now, the address is saved in one single field, which makes it difficult to search for a complete address. It is up to the administrator to which subject of the Directory the address fields are matched with.

Web-based-Management (WBM)

 * With the WBM are changes in settings possible, which can also be performed in the phone-menu, but you have the adventage that you needn't be in front of the phone.
 * Trace-configuration is only possible in WBM.

File limits
Ring-tones
 * File size: 1000000 Bytes max per file
 * Number of files: no limit (memory related)

Screensavers
 * File size: 300000 Bytes max per file
 * Number of files: no limit (memory related)

Picture clips
 * File size: 300000 Bytes max per file
 * Number of files: no limit (memory related)

MOH
 * File size: no limit
 * Number of files: 1

LDAP Template
 * File size: no limit
 * Number of files: 1

How can I put my own company logo or background picture on the phone?

 * This can either be done by local phone menu or Webbased management. The logo file has to be placed on a FTP server, where the phone can download it.

What file types are supported?

 * OpenStage 40 phones support BMP format (monochrome; 1 bit color depth).
 * OpenStage 60/80 phones support PNG and JPG format, but PNG is the preferred file type because of the transparency feature.
 * A logo file has to be resized to 144 x 32 pixel (OpenStage 40), 240 x 70 pixel (OpenStage 60) or 480 x 142 pixel (OpenStage 80)
 * For a HowTo, see Administration Manual OpenStage HiPath 3000/4000, chapter 4.1.3

How can I return to the default logo?

 * If you like to return to the standard logo (Siemens) feel free to download the respective file and deploy it to the phone.
 * Below you can find all default logo files for OpenStage 80/60/40:

Can I show a logo with key labelling help?

 * In some situations it may be helpful to have a verbal reference of the keys available. This can be very easily reached, if you download a key-Reference logo on your phone.

Can I use my own pictures for the screensaver slideshow?

 * Yes, this is possible. Easiest way doing this, is with the help of the OpenStage Manager tool. It transfers all the pictures to the phone, makes them fit best on the screen and can help saving memory.

Which formats are supported?

 * The supported formats are JPG and PNG.

How many pictures can be downloaded?

 * This depends on the memory usage for other user data (eg. phonebook entries, ringer tones). The total memory available is limited to 8 MB.

Is it possible to synchronize my Outlook contacts with OpenStage?

 * This can be done with the OpenStage Manager.
 * You need following Canonical Dial settings
 * This is a sample for a client on number +49 2302 98038-11
 * Local country code:       49
 * National prefix digit:    0
 * Local national code:      2302
 * Min. local number length: 5
 * Local enterprise node:    98038
 * PSTN access code:         0
 * International access code: 00
 * and you need following Canonical Dial Lookup settings
 * local code: 98038
 * international code: +49230298038

How can I get my mobile phone contacts to OpenStage?

 * Using the Bluetooth functionality of OpenStage 60 and 80. Via Bluetooth you can easily transfer a contact as a vCard (if supported by the mobile phone).

What file types are supported?

 * In general, WAV and MIDI files are supported on all 4 phone types. Additionally, OpenStage 60 and 80 can play MP3 files.

Is there a suggestion for MP3 files?

 * OpenStage 60 and 80 can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:


 * - mono instead of stereo sound
 * - a constant bitrate between 64 and 96 kbit/s
 * - a maximum length of 15 seconds per file


 * See the following table for estimated file size



! ! width=170px | 64 kbit/s (mono) ! width=170px | 80 kbit/s (mono) ! width=170px | 96 kbit/s (mono)
 * width=170px | Length 5 seconds
 * style="text-align:center" | 40 KB
 * style="text-align:center" | 50 KB
 * style="text-align:center" | 60 KB
 * width=170px | Length 10 seconds
 * style="text-align:center" | 80 KB
 * style="text-align:center" | 100 KB
 * style="text-align:center" | 120 KB
 * width=170px | Length 15 seconds
 * style="text-align:center" | 120 KB
 * style="text-align:center" | 150 KB
 * style="text-align:center" | 180 KB
 * }
 * style="text-align:center" | 150 KB
 * style="text-align:center" | 180 KB
 * }

How can I download my own ringer melodies to the OS 60/80 phones?

 * This can be done by using the OpenStage Manager. As an instance of ringtones, several MP3 files can be found here.

How can I download my own ringer melodies to the OS 20/40 phone?

 * This can be done via ftp. If you want to replace it, you need to download a new file with the same name. Of course a factory resets turns the phone in the original state and eleminates individual downloaded ringer files.

What file types are supported?

 * In general, WAV and MIDI files are supported on all 4 phone types. Additionally, OpenStage 60 and 80 can play MP3 files.

Is there a suggestion for MP3 files?

 * OpenStage 60 and 80 can play MP3 files from 32 kbit/s up to 320 kbit/s (stereo and mono). Because of a limitation of the space available (8 MB in total), the following is suggested:


 * - mono instead of stereo sound
 * - a constant bitrate between 64 and 96 kbit/s
 * - a maximum length of 15 seconds
 * - there can only be one single Music on Hold file at once


 * See the following table for estimated file size



! ! width=170px | 64 kbit/s (mono) ! width=170px | 80 kbit/s (mono) ! width=170px | 96 kbit/s (mono)
 * width=170px | Length 5 seconds
 * style="text-align:center" | 40 KB
 * style="text-align:center" | 80 KB
 * style="text-align:center" | 120 KB
 * width=170px | Length 10 seconds
 * style="text-align:center" | 50 KB
 * style="text-align:center" | 100 KB
 * style="text-align:center" | 150 KB
 * width=170px | Length 15 seconds
 * style="text-align:center" | 60 KB
 * style="text-align:center" | 120 KB
 * style="text-align:center" | 180 KB
 * }
 * style="text-align:center" | 120 KB
 * style="text-align:center" | 180 KB
 * }

How can I download my own Music on Hold to the phone?

 * This can be done by using the OpenStage Manager. Only one file can be downloaded, because there is no selection of files available.