optiPoint 410/420 S UDP Trace

If problems in operating the optiPoint 410/420 S phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network hub and display these data with one of the well known tools (e.g. Wireshark) to examine the problem in more detail.

If no hub is available or a PC trace tool cannot be used for some reason, the build in SIP UDP trace of the optiPoint can be used as well.

To get this trace (steps 1. - 3. are no longer necessary after upgrading to an optiPoint 4x0 SIP version >= V7 R5.6.0, because the internal SIP UDP trace is activated as default since V7 R5.6.0):


 * 1. Log-in to the WBM as administrator to activate the trace
 * [[Image:optiPoint_SIP_Admin_FaultInvestigation.JPG|none|thumb|Select Fault Investigation]]
 * 2. Select the fault investigation menu
 * [[Image:optiPoint_SIP_FaultInvestigation.JPG|none|thumb|Select SIP UDP Trace]]
 * 3. Enable the SIP UDP Trace - set the check box and submit
 * [[Image:optiPoint_SIP_SIP_UDP_Trace.jpg|none|thumb|Activate the trace]]
 * 4. After desired trace period, follow the link to the message log
 * [[Image:optiPoint_SIP_Message_Log.jpg|none|thumb|SIP UDP Message log]]
 * 5. The message log can be deleted afterwards