CTI Software for HiPath PBX (XPhone Entry)



XPhone Entry is a CTI client software that gives HiPath customers their first taste of CTI. With a click of their mouse, users can place calls from the integrated address book or call journal. They also can accept calls, put callers on hold, hang up or forward calls by a simple mouse click. During a call, users can make a consultation call to a co-worker and alternate between the lines. Frequently dialled numbers can be saved as favourites in a speed-dialling list.

Features

 * Microsoft TAPI based stand alone CTI Client exclusivly for Siemens HiPath PBX.


 * Functions
 * Call control
 * Contact database
 * Call journal
 * Speed dialing list (favorites)

Differences to XPhone Standard
XPhone Standard is also a TAPI based CTI Client but offers additional features.



XPhone Entry can be upgraded to XPhone Standard by license key without re-installation

Configuration Overview
XPhone Entry is a 1st party CTI Client. It is TAPI based and therefore only usable in combination with Mircosoft Operating systems. The connection to the underlying Siemens HiPath PXB is done by a TAPI Service Provider. The HiPath TAPI service providers connect either a termnal or directly to a systeminterface.

General Prerequisites
Telecommunication systems
 * HiPath 3000 V7 or higher
 * HiPath 2000 V2 or higher
 * HiPath 500 V6 or higher
 * HiPath 1200 V3 or higher
 * HiPath 1100 V7 or higher
 * HiPath BizIP V1 R5 or higher

Terminals
 * optiPoint 410/420 / BizIP 410
 * optiPoint 500 with USB interface
 * Optiset E with Control/Data Adapter

Cables
 * V.24, USB or LAN cabel to connect PC with terminal

PC hardware
 * CPU >500 MHz clock
 * 256 MB RAM
 * 100 MB available hard disk space
 * Ethernet LAN Interface (optional)

However, it should be noted that the operating system, groupware and any additional software components in use in the customer environment may require considerably more powerful hardware.

PC software


 * XPhone Entry V3R1
 * TAPI service provider
 * Microsoft Windows operating system

PC operating systems
(release for Vista does not apply to TAPI Service Provider)
 * Microsoft Windows 2000 Workstation
 * Microsoft Windows XP Professional (32 Bit)
 * Microsoft Windows Vista Business, Enterprise and Ultimate edition (32 bit)

TAPI Service Provider
XPhone Entry supports only the following Siemens TAPI Service Provider.
 * For HiPath 3000
 * CallBridge Collection V2.0.00.11 (CallBridge TU/IP – CorNet TS)
 * HiPath TAPI 120 V2.0 SW 15
 * HiPath TAPI 170 V3.2.0.632


 * For HiPath 2000
 * CallBridge Collection V2.0.00.11 (CallBridge IP)
 * HiPath TAPI 120 V2.0 SW 15


 * For HiPath 500
 * CallBridge Collection V2.0.00.11 (CallBridge TU/IP – CorNet TS)
 * HiPath TAPI 120 V2.0 SW 15


 * For HiPath 1200
 * HiPath 1000 TAPI Driver V2.0.0.3, E010M0.04.T03


 * For HiPath 1100
 * HiPath 1000 TAPI Driver 2.0.0.3, E010M0.04.T03


 * For HiPath BizIP
 * HiPath BizIP TAPI Driver V1.0.23.1 (CTI_driver_1.0.23.1.zip)

Country releases
XPhone Entry CTI may only be installed the following countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

Max number of installations per HiPath System
The CTI client software XPhone Entry does not require a license and can be used freely by the customer within the scope of the specified maximum values for other components. This depends on one hand on the HiPath plattform and on the other hand on the used TAPI service provider.

Connection to optiPoint via Callbridge Collection
For HiPath 500, 2000, and 3000

The maximum number of installations is limited only by the number of optiPoint telephones available. The required cables (USB/LAN) must be bought.

Connection with HiPath TAPI 120
HiPath 3000 via LIM

The maximum number of usable CTI clients using the LIM module is six. From the 7th client onwards connection to the HiPath 3000 is only possible via the HG 1500 board.

HiPath 3000 via HG 1500

The maximum number of usable CTI clients using the HG 1500 module is limited only by the BHCA values of the system. If the maximum number of six clients on TAPI 120 is exceeded, the CMD must be deployed with appropriate licenses. In this case a TAPI 120 license is needed for all CTI clients used.

HiPath 2000

The maximum number of usable CTI clients is limited only by the BHCA values of the system. If the maximum number of six clients on TAPI 120 is exceeded, the CMD must be deployed with appropriate licenses. In this case a TAPI 120 license is needed for all CTI clients used.

Connection with HiPath TAPI 170
HiPath 3000 via HG 1500

The maximum number of usable CTI clients using the HG 1500 module is limited only by the BHCA values of the system. However, a HiPath TAPI 170 license is needed for each CTI client.

HiPath 2000

The maximum number of usable CTI clients is limited only by the BHCA values of the system. However, a HiPath TAPI 170 license is needed for each CTI client.

CTI for HiPath BizIP
All BizIP 410 e and BizIP 410 a phones can be used with the first party TAPI driver. It supports basic outgoing and incoming calls.

Software Delivery
XPhone Entry is shipped only on CD in a bundle with a HiPath Platform.

All software components for successful operation can be found on the the CD as there are:


 * XPhone Entry CTI client software
 * HiPath TAPI 120 Service Provider
 * Callbridge Collection
 * User Manual

The TAPI service provider of HiPath 1100, 1200 and BizIP can be installed from the approriate system CD.

Licensing
The XPhone Entry CTI client software does not require a license and may be used by the customer on any newly acquired systems within the scope of the general technical conditions.

Please note that the used TAPI service providers may require a license

License upgrade
XPhone Entry can be upgraded to XPhone Standard by entering a licenses key for XPhone Standard without reinstallation of SW. A 30 days trial period of the XPhone Standard featureset can be directly activated out of XPhone Entry. After this period the SW switches back to XPhone Entry features. This trial period can only be activated one time.

For every PC, which is upgraded a dedicated XPhone Standard license key is required.

Feature description in detail

 * Call control
 * Dial
 * Hang up
 * Answer call
 * Consultation hold/return to held call (max. one call active, one on hold)
 * Transfer/blind transfer
 * Hold on/off
 * Toggle

These functions represent the maximum scope. The scope of functions of the software may be reduced depending on the TAPI Service Provider (TSP) used. A detailled overview is given here.


 * Contact database
 * Integrated personal address book (number: 1)
 * Caller identification from the personal address book
 * Caller popup, display of “Call control” window during a call, display of caller name in fixed format (last name, first name, company)
 * Contact search by entering the search term in the call control window in the format "last name, first name, company”
 * Display and editing of contact record


 * Call journal
 * Saving of all calls in a journal Requirement: Signaling via TAPI and software started
 * Distinction based on processing status: pending (outgoing, no connection), completed (connection was established), missed calls (incoming, no connection)
 * Saving of identified caller name
 * Recording of time of call and call duration
 * Callback by double-clicking on the journal entry
 * Timed delete function for journal maintenance


 * Speed dialing list (favorites)
 * Creation of speed dialing destinations (individual contacts) in a favorites folder
 * Rapid selection of speed dialing destinations from the “Call control” window


 * Other options
 * Automatic software startup at user login

Use of telephone convenience functions
Which particular CTI convenience functions are available to you depends on the configuration of the telephone system and the TAPI service provider in use. The following table provides an overview of the functions supported in each of the combinations of telephone system and TAPI service provider. The featureset is valid only in combination with a digital system phone.

Contribution
More information about the XPhone product line can be obtained from C4B Com For Business