OpenScape Office MX New Features

OpenScape Office MX | OpenScape Office MX Neue Features

Here some of the New Features of the OpenScape Office MX platform.

Simplified and supplemented user interface


... even more improvements, for myPortal, myAttendant and myPortal for Outlook
 * New user friendly client screen pop ups with more functionality
 * Scheduled callback for unsuccessful calls
 * Individual Hotkeys for easy access for often used functions
 * Conference invitation generates Outlook Calendar entry
 * Quick search with Directory access via myPortal for Outlook

Integrated Multimedia Contact Center



 * SME Contact Center solution for distribution of voice, fax and e-mail with seamless integration in OpenScape Office
 * Max. 64 Agents, 50 groups/queues, 64 supervisors
 * Skill-based routing and VIP support

Completion of system phone family



 * OpenStage 15 now supported
 * OpenScape personal edition

Serviceability improvements



 * SSDP-ready (Smart Services Delivery Platform) for improved remote vendor support
 * Consolidated IP configuration for rapid deployment
 * Decoupled UC Application reset

Integration Capabilities



 * Support of Windows 7 & IE 8
 * Support of Microsoft Exchange 2007
 * Seamless integration of myPortal into MS Outlook
 * Exchange calendar synchronisation
 * Citrix and Windows Terminal Server environment support
 * Customizable LDAP field mapping