HiPath OpenOffice ME New Features in MR4

The Top 5 New Features when using the HiPath OpenOffice ME with Minor Release 4:

< 20 User Activation Package
What is it?


 * New Activation Package Option for Smaller Businesses. Specifically priced for small SMBs.
 * What the < 20 Activation Package Includes: 10 Free Comfort Plus User Licenses, 4 Free Media Stream Channels (Bandwidth for Voicemail, Fax, and Auto Attendant services), Free Unlimited SIP Trunking, Permanent activation of all free licenses plus embedded software.

Why should you care?


 * Price Point: Ideal pricing! UC is now affordable for small companies with 10 or more users.
 * Unified Communications Application Suite: Smaller companies can take advantage of unified communications like presence, unified messaging, CTI, Outlook integration and much more.
 * Opportunity for More Customers: When your customer grows beyond 16 users, be the partner that they select to grow their communications solution. This package gets you in the door to support them when they are ready to add more users (up to 150 users).

Microsoft Exchange Calendar Integration
What is it?


 * Microsoft Exchange Calendar Integration via Exchange Web Access : OpenScape Office now works with Microsoft Exchange AND your personal Outlook calendar. This means your presence status will automatically be updated even when your computer is offline or shut down.

Why should you care?


 * No Additional SW:  Only on additional mail account is needed on the Exchange server to implement this integration. There is no need to load proprietary software onto a customer’s Exchange server.

Voicemail Support for Call Groups
What is it?


 * Calls are routed according to defined group call rules: If a user belongs to one or more call groups and receives a group call while his/her presence status is set to anything other than “Office”, the system verifies whether the user’s personal settings lead the caller to the user’s voicemail. If the call is set to go to the user’s personal voicemail, the call returns to the group and follows the call management rules of the group. The group call will only be forwarded to the group voicemail if no member is available to take the call.
 * Retrieving a Group Voicemail Message: When a call group receives a voicemail message in the group box, the message waiting lamp is switched on. After a group member retrieves the new message, the message is automatically moved into the played messages folder for all group users. The message waiting lamp is switched off for all group members when all group messages have been retrieved.

Why should you care?


 * Automatic routing distinction between group/personal calls and voicemails: Group calls will handled as described above. Calls to personal numbers will follow the personal presence settings. After one group member retrieves a group box voicemail, this message will disappear for all other members.

Support of Windows Terminal Server (Citrix) Environments
What is it?


 * OpenScape Office, the HiPath OpenOffice ME UC application suite, can be used within a Windows Terminal Server (Citrix) environment. OpenScape Office can be shared via the central terminal server, so that users can access the UC applications via their computers.

Why should you care?


 * Save Your Customers Money: Your customer only needs to buy one powerful central server while providing all other users with inexpensive client computers. Your customer invests less capital in equipment and can save additional funds when it comes to maintenance.  Servicing one terminal server is cheaper and easier than servicing each user’s computer with a fully installed client application suite.
 * Security: Even if a user’s computer is stolen, company data is still secure and not lost because all data is stored on the central server.
 * Customer Lowers Their TCO: A terminal server environment means a lower total cost of ownership for this UC solution.

Enhancements to Web Based Management and Serviceability
What is it?


 * WBM Enhancements: WBM will be noticeably faster to set-up because some configuration steps have been combined. For example, fax boxes and new extensions can be configured on the same page.
 * Diagnostic Enhancements: Trace data can now be selected and tracked per day. A diagnostic back-up (without customer data such as voicemail / fax messages) is included.

Why should you care?


 * Save Time:  Faster configuration of the HiPath OpenOffice ME system because key configuration points are combined more optimally.
 * Easier Transfer: Diagnostic and trace information packets are much smaller than in the previous versions making information transfer easier and faster.

Additional Features and Improvements

 * Group voicemail support for night service: During night service or after business hours, calls can be forwarded to a voicemail group instead of a single individual’s voicemail box.
 * Call Me Service: Will always show the internal extension number. Customers only need to hand out ONE number no matter whether they are in the office or traveling.
 * Expanded Conference Capacity: The capacity for conference calls has increased 100% from 8 participants to 16 participants.
 * Record Conference Calls: The leader of the conference call has the option to record the entire call just like the 1:1 call recording feature.
 * Additional myPortal GUI languages are available: New languages include Polish, Danish, Norwegian, Swedish and Finish
 * Public Contact folder: In addition to your personal Outlook Contact folder, a Public Contact folder can now be used and accessed as a personal directory

HiPath Cordless IP will be supported


 * Multiple base stations provide seamless roaming/ handover.
 * Support of Gigaset "Professional".
 * One HiPath Cordless IP base station controls the others.
 * Administration of the base stations via the web.