HiPath OpenOffice EE FAQ

In this HiPath OpenOffice EE FAQ you find answers to frequently asked questions for the HiPath OpenOffice EE platform, subdivided in different subject areas.

Does EVM offer any outcall or email notification?

 * No.

Are there plans for DECT base stations over IP on HOOEE?

 * Yes, we are working on the release of a SEN DECT over IP solution.

Can anyone develop widgets?

 * Anyone who has basic programming knowledge. SEN will provide an SDK and online assistance to support the developing of widgets. Please refer to Openscape Central.

What does the Call Records package do on HOOEE?

 * Collect the CDR data records.

What is the difference between One Number and Twinning?

 * Twinning is the grouping of “desk extension” and mobile phone number. One number service is the ability to show the same CLI for calls (internal & external) made from the desk extension and mobile phone.

Can the "One Number" feature work with phones other than GSM mobiles?

 * With the Mobile Entry solution the desk extension is grouped together with the mobile phone – for twinning and one number service. The desk extension can of course also be a DECT cordless phone. However both devices are grouped together via system programming. Changes by the user are not possible.
 * With HiPath Xpressions Compact based mobility it is possible to program up to two alternative targets as alternative to the mobile phone. Customers can change the target via the TUI (telephone user interface) of the Xpressions Compact. For example: when at home the grouping could be changed that calls are signaled to my home phone (in parallel to my desk extension). One number service would also work.

In Mobile Entry, is the client compulsory?

 * No, however the client does enable comfortable use / activation of system features (The client is however only released in Germany and UK). Without the client the DTMF service codes would have to be manually dialed by the user.  A new tool, to convert normal directory entries into an "FMC" format is being prepared.

Must the cellular network be GSM?

 * Yes for wide area coverage.

Does Mobile Entry and One Number work with HiPath OpenOffice EE Analog?

 * No, currently only with ISDN exchange lines, which HOOEE Analog does not have.

==== Does the One-number FMC feature support "Call back" where a GSM user calls a DISA number and activates a call with the result that the HOOEE system initiates a call back to this GSM-user? Upon answering the call back the GSM user should be able to initiate a call? ====
 * Call Back is currently not supported (please refer to the sales release documents for information of supported features and restrictions) Planned for H3KV8 and HOOEE V1 step 2.

What phones are certified for use with the dual-mode feature?

 * Nokia E 51, Nokia E 66, Nokia E 71, Blackberry and Windows Mobile.

How does Dual-mode work?

 * Incoming calls are routed via HOOEE, using either Twinning or One Number. If the SIP client on the handset has registered with HOOEE, then calls will be routed over the WiFi network to the SIP client. If HOOEE cannot see the SIP client, then the call is routed to the cellular phone using the cellular network. Whichever network is used, a single, in-house voicemailbox can be defined to capture un-answered calls.
 * Outgoing calls are routed by whichever network the user selects (assuming both are connected).

Will calls switch from the cell network to WiFi?

 * No. Calls will remain on the network they were originally placed on, by HOOEE. When the call ends, then the next call may be placed on the alternate network.

What do I need to run this application?

 * The G-Server once on a Windows PC in the customer network. The Yahoo widget engine and myPortal Entry installed on the customers PC, please see also Instruction manual how to install myPortal entry:

Does the G-Server have to be a dedicated machine?

 * No.

Are there any plans to include Presence?

 * Still in discussion.

Will myPortal Entry Edition work for Home-workers?

 * Yes. Used with OptiClient130 when connected to the company LAN via VPN, myPortal Entry can operate as a home worker solution.

What is X-phone and is it supported on HiPath OpenOffice EE?

 * XPhone Entry is an entry level CTI application available in some markets. It is supported on HOOEE, H3000, HiPath 500, HiPath 1100.

Can I run myPortal Entry Edition on my HiPath 2000 V2?

 * No, it is not supported, however an upgrade licence can be purchased to convert the H2000 to HOOEE.

Can I run myPortal Entry Edition on a MAC PC?

 * myPortal Entry is only approved for use with Windows at present.