How to install OpenScape Office

How to collection and tutorials for OpenScape Office with HiPath 3000

HiPath 3000 and OpenScape Office installation and administration are not self explaining. It should be done by trained or experienced engineers.

This How To describes the steps and requirements for OpenScape Office installation. The focus is set to prerequisites, dependencies and characteristics.

Most information is already included in administartion and installations manuals. In order to have the required information at hand at the moment of installation all required documents are availale on this site for download. Actual revisions of these documents can be obtained from the E-Docu Server within the the Siemens-Enterprise Business Aera (SEBA).

All installation and administration steps within this article refer to the example scenario below. Only openScape office Contact Center relevant parts are described here. For further examples have a look at:

HiPath 3000 installtion examples handbook

General steps and requirements for OpenScape Office installation.
A full functional installation of OpenScape Office requires the following steps.


 * Download actual System and HG 1500 SW from Software Supply Server or SEBA
 * Download actual Manager E administration tool and appropriate help textes from Software Supply Server or SEBA
 * Download actual sytem documentation from e-Doku Server or SEBA
 * Download licenses from Central License Server or SEBA
 * Installation of HiPath 3000
 * Administrate HiPath 3000 for OpenScape Office Contact Center according to customer´s order / requirements
 * Installation of licenses for HiPath 3000 and OpenScape Office
 * Installation of Linux PC
 * Installation of openScape Office SW
 * Administration of openScape Office SW
 * Installation of openScape Office clients on customer´s MS-Windows Client-PC
 * myPortal
 * my Portal Outlook PlugIn
 * my Attendant
 * my agent
 * my Reports

It is highly recommended to install, administrate and operate HiPath 3000 system with all required functions and devices at first before starting installation of OpenScape Office server.

Installation specific requirements
Software:

Actual SW version for HiPath 3000, HG1500 and OpenScape Office Actual version of Manager E administration SW

Hardware:

HiPath 3800 with HG1500, Server PC for OpenScape Office.

Licenses:

For OpenScape Office and OpenScape Office Contact Center

Documentation:

Following documentation is useful for HiPath 3000 and OpenScape Office installation in general


 * HiPath 3000 service manual
 * HiPath 3000 administration manual
 * HiPath 3000 first step
 * HiPath 3000 Manager E documentation

Miscellaneous for system administartion

Adminstration PC
 * Windows XP or higher operatiing system.
 * Manager E software installed
 * CLA / CLM software installed
 * Internet browsr installed
 * LAN network installed

Cables
 * 9 pol. direkt link RS 232 cable for first system initialization
 * Ethernet LAN patch cable for general system administration

Example for customer Call center requirements and customer infrastructure
As a main prerequisite the customer call center requirements and infrastructure have to be retrieved before OpenScape Office Contact Center installation can be started.

Scenario t.b.d.

How to install and administrate HiPath 3000 for OpenScape Office
Within this chapter the installation of a blank HiPath 3000 V8 System for operation with OpenScape Office Contact Center is decribed.

The example installation reflects to the fictive customer environment and requirements described above.

How to install Linux PC for OpenScape Office
PC is booted from the SUSE DVD and "Installation" is choosen from boot menue. All other installation information is decscribed within the SUSE documentation.

OpenScape Office specific installation requirements are described within chapter 3 of the OSO Admin Document.

Specific installation hints for OSO on SUSE 10.3

 * openSUSE 10.3 has to be installed in 32 Bit Mode (F7-Key only available with dual DVD 32/64).
 * [[Image:openSUSE10.3-Install01.jpg|275px]]

further useful hints and information about tested PC and network cards can be retrieved from the entry:

openSUSE 10.3 Installation Hints

Installation of OpenScape Office Clients
After Installation of OpenScape Office the Client SW and documentation can be downloaded from the Server PC via the Servicecenter within the WebBased management.

The communication clients file include

myPortall for Oulook myAttendant my Agents

After unzipping and evoking the file CommunicationsClients.msi the desired Client can be choosen for installation.

myPortal and myReports client are available for downloaded seperately separately