OpenScape Integration

Until recent times OpenScape functionality has been limited in its access via a web portal only. By utilising the capabilities of the AGP, the OpenScape Proxy Web Service (OSPWS) and some server side applications we can now provide a significant amount of functionality on the optiPoint Series phones via the DSM or APM.

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Operation

 * An Openscape application on the phone interacts with the server using XML. The server provides XML to the phone which the application renders into a screen for the user to interact with. The user’s interaction with the phone results in key-value pairs being passed back to the server for processing.
 * The Servlet application in the server passes the key-value pairs to the Middleware application for processing.
 * The Middleware processes the information received from the Servlet and sends instructions to the Openscape proxy.
 * The Openscape proxy carries out the instructions received from the Middleware.
 * The phone is pushed new information based on the state of the application running on the server. The phone’s APM is updated.

Key Features
User can set their status to show whether they are available, out of the office, on vacation etc. User can select from a list of contact devices the device on which they wish to be contacted, e.g. mobile, office phone etc. A list of your contacts and various options relating to each contact, e.g. Call the contact, view their location, set up notifications for when they become avaialable Shows the groups of which the user is a member and allows them to start a conference call between members of the group The user can retrieve and end calls and put active calls on hold Set up a notification for a contact which will alert the user when the contact changes their status to the desired status
 * Set Your Status
 * Set Your Prefered Devices
 * View Contacts
 * View Workgroups
 * Call Handling
 * Notifications