CHESE Configuration Example

CHESE Konfigurationsbeispiel

Standard Configurations
The CHESE standard configuration is based on 2x executive and 1x secretary lines. Possible variations:


 * 2x executive / 2x secretary
 * 4x executive / 1x secretary
 * 4x executive / 2x secretary

It is possible to setup further configurations in the same way up to a maximum of 10 line keys per optiPoint 420 SIP terminal.

Example Configuration
Each telephone has 3 line keys, partly configured as direct call keys (DSS).

The respective LEDs show the status of the line.
 * LED is flashing: a number is being dialed on the line
 * LED is illuminated: a call is being made

Assignment of Keys on Executive Telephone

 * Key 1 (primary line, red):
 * for outgoing calls (except to secretary)
 * accept incoming calls personally
 * Key 2 (secondary line key, blue): accept calls from secretary
 * Key 3 (DSS, white): individual assignment
 * Key 4 (DSS, white): call secretary internally

Assignment of Keys on Secretary Telephone

 * Key 1 (secondary line, blue):
 * accept calls on the executive line
 * activate/deactivate call forwarding for executive line
 * Key 2 (DSS, white): call executive internally
 * Key 3 (DSS, white): individual assignment
 * Key 4 (Primary Line, red): accept calls in loudspeaker mode

Requirements
The following CHESE examples are based on the following device mix:
 * 1x executive telephone (“Executive Pri“)
 * 1x secretary telephone (“Secretary“)
 * 1x separate telephone

Accepting a Call for the Executive on Secretary Telephone

 * 1) Subscriber A dials the number “Executive Pri“.
 * 2) Secretary telephone rings. LED 1 flashes.   appears on the Display.
 * 3)   appears on the display of the executive telephone. LED 1 flashes.
 * 4) Subscriber A sees   on his/her display.
 * 5) Secretary presses key 1 and accepts the call.
 * 6) Subscriber A sees   on his/her display.
 * 7) Subscriber A and secretary talk. LED 1 is on.
 * 8) Secretary would like to connect to executive. Checks beforehand that LED 2 is off. If it is off, call back and presses key 2 (“Executive Pri”).
 * 9) Subscriber A hears Music on Hold.
 * 10) Executive telephone rings and LED 2 flashes.
 * 11) Executive accepts call, either by pressing key 2 or lifting receiver.
 * 12) Secretary announces subscriber A and hangs up (if executive wants to speak to him/her).
 * 13) Executive and subscriber A talk. LED 2 is illuminated on secretary telephone.
 * 14) Subscriber A sees   on the display.
 * 15) A further call for “Executive Pri“ is possible and can be accepted on the secretary telephone.

Forwarding Calls Directly to Executive

 * 1) Secretary checks that LED 1 is not on.
 * 2) Secretary presses key 1 (“Executive Pri“ line).
 * 3) Secretary selects call forwarding to “Executive Pri“.

Forwarding Calls to Voicemail

 * 1) Secretary checks that LED 1 is not on.
 * 2) Secretary presses key 1 (“Executive Pri“ line).
 * 3) Secretary selects call forwarding to voicemail.

Instead of forwarding calls to voicemail, calls can also be forwarded to any extension, e.g. if someone is standing in. If the stand-in’s telephone should be equipped with the same functions as the “normal” secretary telephone, then a further secretary device needs to be added to the executive-secretary-group.

These line keys are then permanently configured and active on the stand-in’s telephone. In this case, it is also possible configure up to a maximum of 10 line keys per terminal.

Deactivating Call Forwarding

 * 1) Secretary presses key 1 (“Executive Pri“ line).
 * 2) Secretary deactivates call forwarding.

Direct Call

 * 1) Subscriber A dials “Executive Pri“ number.
 * 2) Secretary telephone rings. LED 1 flashes.   appears on the display.
 * 3)   appears on the displays of the 2 executive telephones. LED 1 flashes.
 * 4) Subscriber A sees   on his/her display.
 * 5) Executive presses key 1 (desk or corner).
 * 6) Subscriber A sees   on his/her display.
 * 7) Executive and subscriber A talk.
 * 8) LED 1 is on on secretary telephone.
 * 9) “Executive Pri“ number is engaged for further calls.

Forwarded Calls

 * 1) Subscriber A dials “Executive Pri“ number.
 * 2) Telephone on executive’s desk rings.
 * 3)   appears on the display. LED 2 flashes.
 * 4) Subscriber A sees   on his/her display.
 * 5) Executive presses key 2 and accepts the call.
 * 6) Subscriber A sees   on his/her display.
 * 7) Executive and subscriber A talk. LED 2 is on on secretary telephone.
 * 8) “Executive Pri“ number is engaged for further calls.

Executive Calls a Subscriber Personally

 * 1) Executive presses key 1 and calls participant C.
 * 2) LED 1 is on on secretary telephone.
 * 3) Subscriber C rings,   appears on the display.
 * 4) Subscriber C answers, executive talks with participant C.
 * 5) “Executive Pri“ number is engaged for further calls.