HiPath OpenOffice ME Release Delta MR3

HiPath OpenOffice ME | HiPath OpenOffice ME Versionsunterschiede MR3

The following list contains the main new functions introduced with HiPath OpenOffice ME V1 Minor Release 3. It describes the delta between MR2 and MR3 in a technical way. Innovations from customer's view see HiPath OpenOffice ME New Feature Overview.

For the recent version please have a look on HiPath OpenOffice ME Release Delta MR4 in Detail

System Overview

 * OpenStage 20 E
 * New system telephone (HFA).
 * See the Operating Instructions for OpenStage 20 E / 20 / 20 G.
 * See the Administrator documentation: Topic System Overview under Connectable Phones, Devices and Infrastructure Components.

Stations

 * Key programming
 * Every subscriber can program the keys of his or her own phone via myPortal, Outlook Plugin and Attendant Console.
 * See the myPortal/Outlook Plugin and Attendant Console User Guides.
 * See the Administrator documentation: Topic Stations under Key Programming.

Making Calls, Dialing, Setting up Connections

 * LDAP connection


 * Besides the personal, system-internal and external directories, the integrated applications also support searches using LDAP. For incoming calls, the name of the caller is displayed in a screen pop if the caller is included in one of the named directories (including LDAP).
 * See the Administrator documentation: Topic Making Calls, Dialing, Setting up Connections under Directories.


 * Refreshing the external directory


 * After opening the external directory, subscribers can refresh the entries in it by clicking the External Directory tab. The refresh duration depends on the number of entries in the external directory.
 * See the myPortal/Outlook Plugin and Attendant Console User Guides.
 * See the Administrator documentation: Topic Making Calls, Dialing, Setting up Connections under External Directory.


 * Enhanced functionality of the Call Journal


 * Missed calls are shown on the new Open tab. Subscribers can optionally group the entries on this tab. In the case of multiple calls from the same caller, the calls from each such caller are listed below one another in chronological order. If the subscriber initiates a callback for one of the missed calls, that entry is dropped from the tab.
 * See the myPortal/Outlook Plugin and Attendant Console User Guides.
 * See the Administrator documentation: Topic Making Calls, Dialing, Setting up Connections under Call Journal.


 * Advanced Search functions in directories


 * On clicking the Search button, a new window in which additional search options can be defined appears. For example, subscribers can now match full words or search only the internal and/or external directory.
 * See the myPortal/Outlook Plugin and Attendant Console User Guides.
 * See the Administrator documentation: Topic Making Calls, Dialing, Setting up Connections under Directories.

Controlling Availability

 * Enabling/disabling the display of a caller's station number and name


 * Under normal circumstances, the station number or name of the originally called subscriber and the station number or name of the caller are displayed at the call forwarding destination. The display of the station number or name of the caller can be disabled by a service technician.
 * See the Administrator documentation: Topic Controlling Availability under Call Forwarding—No Answer after Timeout (Fixed Call Forwarding).


 * Transferring the Presence status to the Outlook calendar


 * When subscribers change their current status via myPortal, Outlook Plugin or their phones (TUI), a corresponding entry is generated in the Outlook calendar if Outlook is active. The current status (meeting, vacation, etc.) is transferred to the subject line of the calendar entry.
 * No updating of the calendar entries occurs. Example: The Presence status was changed to "Meeting from 13:00 to 14:00 hours". If the meeting lasts longer, and the Auto back to office option is not activated, then the Presence status will be automatically extended by 15 minutes recurrently on completion of the entered duration for the meeting. The corresponding Outlook calendar entry is not affected by this.
 * See the myPortal/Outlook Plugin User Guide.
 * See the Administrator documentation: Topic Stations under Presence Status.


 * Enhanced AutoAttendant functionality


 * The AutoAttendant can be used to define further options for callers. These options are defined via schedules and rules. The following new predefined rule objects are available to define how incoming calls are to be processed.
 * Suffix dialing with name (dial by name)
 * When this rule object is used, a caller is prompted to enter the first three letters of the desired subscriber's name via the dial pad. If there are one or more subscribers with the entered initial letters, the caller is prompted to enter the first three letters of the first name. If a subscriber matches these criteria, a connection is established. If no subscriber matches the criteria, the caller receives a corresponding message.
 * Suffix dialing with station number
 * When this rule object is used, the caller is prompted to enter another station number. A connection is then established. If the desired subscriber does not respond, the call is received by his or her voicemail box.
 * See the Administrator documentation: Topic Controlling Availability under Personal and Central AutoAttendant.

Conferencing

 * E-mail notifications


 * In the case of a scheduled conference (Meet-Me conference), an e-mail can be sent out to all conference participants for whom an e-mail address was configured earlier. Every participant receives this e-mail with information on the conference DID (dial-in number), date and time of the conference, participant ID and conference PIN. For all internal participants who receive an e-mail notification, an entry is also made in the Outlook calendar. This entry contains the same information as the e-mail notification.
 * See the myPortal/Outlook Plugin User Guide.
 * See the Administrator documentation: Topic Conferencing under Scheduled Conference (Meet-Me Conference).


 * Permanent conference


 * This involves the creation of a permanently active phone conference without any time limits, where the participants can dial-in at any time with the conference DID number. The permanent conference remains open until the conference controller closes it.
 * See the myPortal/Outlook Plugin User Guide.
 * See the Administrator documentation: Topic Stations under Permanent Conference.

Working in a Team (Groups)

 * Enabling/disabling the display of a caller's station number and name


 * In the case of a call pickup group, the phone displays of members who were not directly called usually show the station number or name of the originally called subscriber and the station number or name of the caller. The display of the station number or name of the caller can be disabled by a service technician.
 * See the Administrator documentation: Topic Working in a Team (Groups) under Call Pickup Group.

OpenScape Office - Integrated Applications

 * Multiuser-PC with integrated applications (desk sharing)
 * This feature enables a PC and the OpenScape Office applications installed on it to be used by multiple subscribers. Every subscriber can be provided with his or her own customized myPortal, Outlook Plugin and/or Attendant Console applications. This also includes customized usage of the Fax-Printer driver.
 * Details on operating system-specific configurations can be obtained from the Release Notes.
 * See the Administrator documentation: Topic OpenScape Office - Integrated Applications.

Voicemail and Faxes

 * Initiating a callback when listening to voicemail


 * When listening to a voicemail, the subscriber can immediately call back the person who left a message.
 * See the Administrator documentation: Topic Voicemail and Faxes under Voicemail.


 * Prioritizing voicemail messages


 * When listening to voicemail, subscribers are now informed if and how many voicemails exist with the priority "normal", "urgent" and/or "private". If e-mail forwarding has been configured, voicemails with "urgent" priority are flagged as e-mails with "Importance: High".
 * See the Administrator documentation: Topic Voicemail and Faxes under Managing Messages.


 * Groups for voicemails and faxes


 * Voicemails and faxes can then be sent to the voicemail box of the group and forwarded from there to all subscribers in the group. As soon as a subscriber of the group has retrieved a new voicemail or fax, that voicemail or fax is flagged as "read" for all subscribers of the group. Similarly, if a subscriber of the group deletes a voicemail or fax, the corresponding entry is also deleted for the other subscribers in the group.
 * See the myPortal/Outlook Plugin User Guide.
 * See the Administrator documentation: Topic Voicemail and Faxes under Managing Messages.

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 * '''New identification on the Voicemail tab
 * In order to distinguish between voicemails and recorded calls, appropriate icons are used to identify them when they are displayed on the Voicemail tab.
 * See the myPortal/Outlook Plugin User Guide.
 * See the Administrator documentation: Topic Voicemail and Faxes under Managing Messages.


 * Notification of critical hard disk usage levels


 * Voicemails and faxes cannot be recorded if there is not enough storage space available for them. Such situations can be prevented by having an automatic e-mail sent to the administrator with a warning as soon as a critical disk usage level is reached.
 * This requires the prior configuration of an appropriate recipient e-mail address by a service technician.
 * See the Administrator documentation: Topic Voicemail and Faxes under Voicemail.


 * Importing announcements


 * Every subscriber can import announcements (WAV files) for his or her voicemail box via myPortal and Outlook Plugin. A service technician can import announcements for the central AutoAttendant and for every station.
 * See the Administrator documentation: Topic Voicemail and Faxes under Voicemail.


 * Simplified sending of faxes via the Fax-Printer driver


 * After selecting one or more Fax recipients, a cover page can be optionally added, and the "Send Fax" operation can then be initiated.


 * Acknowledgement after sending a fax


 * The subscriber is notified via a screen pop whether or not the Fax was successfully sent. In the latter case, additional details on the cause of the error are also displayed.
 * See the myPortal/Outlook Plugin User Guide.

Operating, Optimizing and Monitoring the Telephony Feature

 * Authorizing additional subscribers to activate or deactivate the night service


 * By default, the first subscriber in the communication system can activate or deactivate the night service. The administrator can now assign the appropriate class of service for this to up to five subscribers.
 * See the Administrator documentation: Topic Operating, Optimizing and Monitoring the Telephony Feature under Night Service.


 * Permanent announcement in the call destination list (call forwarding)


 * If an announcement has been configured by a subscriber as an "announcement prior to an answer (type of announcement: continuous)", then this announcement will be played back to the caller while calling the selected station simultaneously. As soon as the called station picks up the call, the announcement is terminated, and the connection is established.
 * See the Administrator documentation: Topic Operating, Optimizing and Monitoring the Telephony Feature under Announcements.

Software Update

 * Advanced options for updating software


 * Software updates via wizards can be performed without HiPath OpenOffice Assistant being active.
 * See the Administrator documentation: Topic Stations under Full Update.

Maintenance

 * Shutting down the communication system using HiPath OpenOffice Assistant


 * The Shut Down wizard can be used by an administrator to shut down the communication system gracefully, i.e., to perform a controlled shutdown.
 * See the Administrator documentation: Topic Maintenance under Restarting or Shutting Down the Communication System.


 * Displaying the customer trace log via the Service Center


 * The Event Viewer wizard can be used by an administrator to start the event display (customer trace). In addition, the customer trace log file can be transferred to a PC or deleted.
 * See the Administrator documentation: Topic Stations under Traces.

Miscellaneous

 * Release of TAPI 170 for connecting third-party applications