HiPath 500

HiPath 500 is a flat pack ISDN system, which provides small companies (up to 12 users) with extremely reliable voice communication using top quality, user-friendly telephones.



Overview


HiPath 500 provides flexible and cost-optimized, extremely reliable voice communication for increasing productivity in small companies.

HiPath Cordless Office
The user-friendly mobile phones (Gigaset series) with excellent voice quality are integrated into the dialog-controlled user interface of the overall system. This guarantees improved connectivity of employees. This in turn leads to greater flexibility and productivity and improves customer satisfaction. Avoiding callbacks saves time and call charges.

myPortal entry Web Services
myPortal entry Web Services offer you the optimal Unified Communications entry solution for your HiPath communications system. The services available with this solution come with two different user interfaces that are perfectly tuned to the working environment in which they are applied. Mobile workers access Unified Communications services via myPortal web, a mobile client which offers an optimized display for smartphones. Office contacts benefit from the myPortal entry desktop client based on the latest Widget technology.

Fixed Mobile Convenience
Fixed mobile convenience refers to the integration of mobile subscribers in the familiar HiPath 500 office environment. This is an integrated solution based on DISA. For convenient operation, a mobile telephone client is required that is available for certain Smartphone models. Fixed mobile convenience includes:
 * One Number Service: availability under one call number, regardless of current location
 * Home Office Integration: availability at home via the office number
 * Reduced call costs: GSM calls (in particular abroad) for the cost of a landline call
 * Mobile subscribers are connected with the HiPath system via mobile telephone or their home office

Connecting PCs with CTI
The driver software TAPI 120 allows PCs to be connected to HiPath 500, which in turn provides Computer Telephony Integration (CTI) functions.

Integrated voice mail system
The integrated voice mail module EVM provides HiPath 500 users with individual voice recording options. The EVM supports 2 voice channels, 24 mailboxes and up to 2 hours voice recording. The module can also be configured as an announcement service or Auto Attendant.

Attendant console
The switching center is always open. Even callers who do not know the individual employee can be put through professionally. The switch can deal with calls for employees who cannot be contacted or outside office hours. In DID mode, this center can be configured as an information, intercept or night service console.

Executive/Secretary function (CHESE)
User-friendly and fast communication between executive and secretary by means of LED signaling on line and DSS keys. The call can be enabled from the executive to the secretary or vice versa at the click of a button. Direct station selection (DSS) keys and voice calling for simple connection setup with the secretary.

Team function
Team functionality enables a project group to communicate more efficiently so that callers will get the fastest possible free connection. This means that a competent contact person is always available to speak to the customer.

Universal Call Distribution (UCD)
The UCD feature provides even smaller organizational units with a call center functionality. This means that it is easier for customers to contact the company. This leads to a considerable improvement in customer satisfaction and, in turn, customer loyalty.

Customer benefits
As a pure ISDN system, HiPath 500 delivers the complete benefits of HiPath 3000, with the exception of VoIP functionality. Premium voice features and reliable, traditional telephony coupled with quick installation and simple maintenance make HiPath 500 an attractive solution.
 * HiPath 500 is designed as a professional communication system for small companies and boasts an extensive range of integrated solutions for meeting the high demands of your company.
 * HiPath 500 protects existing investments and provides an option for IP-supported telephony through its integrated LAN port.
 * By default, HiPath 500 features a high-performance voice mail solution that can also be configured as an announcement service or Auto Attendant.

Connectivity

 * HiPath 540
 * 2 x ISDN
 * up to 4 digital system phones
 * up to 4 analogue standard phones (with CLIP and CNIP)
 * HiPath Cordless with up to 3 base stations and 8 handsets
 * integrated Voicemail


 * HiPath 580
 * 2 x ISDN
 * up to 8 digital system phones
 * up to 4 analogue standard phones (with CLIP and CNIP)
 * HiPath Cordless with up to 3 base stations and 16 handsets
 * integrated Voicemail

Selected system features

 * Advisory messages
 * Intercept position / attendant console
 * Call waiting / call display
 * Caller list
 * Do-not-disturb / "silent ringing"
 * Call pickup
 * Call forwarding from the extension
 * Display call destination and caller
 * Override
 * Class of service
 * Display languages (individually programmable)
 * Announcement
 * Cost of call display (15,000 data records stored)
 * Group call
 * Integrated voice mail
 * Conference (internal/external)
 * Individual/central speed dialing
 * Automatic line seizure
 * Line keys for flexible configuration
 * Team function
 * Executive/secretary functions
 * Trunk release for emergency calls
 * Toggle
 * Text messages
 * External music source (optional)
 * Night service / day service (timed)
 * Park
 * Project code
 * Relay (actuators/sensors)
 * Consultation
 * Automatic callback / automatic callback - no answer
 * Call answering with cordless headset (DECT, Bluetooth)
 * Incoming number and name display, and message waiting on analog phones
 * Call number suppression
 * Call signaling (acoustic, visual)
 * Call forwarding - no answer / busy after timeout
 * Add-on ringing
 * Hunt group (linear/cyclic)
 * Lock telephone (individual code)
 * Telephone book "central"
 * Entry phones
 * Transferring a call (internal/external)
 * Redial (expanded)
 * Recall from carrier network

ISDN features
The following Euro-ISDN functions are supported:
 * System connection / point-to-multipoint connection
 * Call deflection (CD)
 * Call forwarding in the public network (CFU, CFB, CFNR)
 * Direct dialing (DDI)
 * Malicious caller identification (MCID)
 * Advice of charge (AOC/E, AOC/D)
 * Multiple subscriber numbers (MSN)
 * Calling name identification presentation (CNIP)
 * Completion of calls to busy subscribers(CCBS)
 * Calling line identification presentation (CLIP)
 * Calling line identification restriction (CLIR)

User Manuals
OpenStage



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